We hope you will receive your order in the best of condition for your enjoyment. In the rare case that you do not, please accept our sincere apology and  follow our Damages Returns process outlined below.

Damages Process

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  

If your item(s) do arrive damaged, please let us know immediately after delivery by sending an email at sales@elegantstoolstore.co.uk and follow the following:

  • Notify us no later than 24 hours from the date of delivery receipt
  • Attach any relevant pictures as evidence to back up your claim form and a brief explanation of the issue to enable our returns team and suppliers to make a decision against your claim
  • We aim to process the request and revert within 2-5 business days
  • All refunds are processed within 14 business days and for the safety and security of your account; we only refund to the original bank account details which was used against the original order..