As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.
We will then process the charges and submit the order for shipment.
In the rare case that your item is on back-order or unavailable, we will void the pre-authorisation and reach out to you via e-mail.
Your orders will ship within five business days from the date of your order. In the rare cases where we cannot meet this timeline we will reach out to you via email informing you of our expected delivery dates. We will keep you informed of the expected shipment date throughout the process.
We will send you tracking information as soon as your order leaves the warehouse to the email address you provided when checking out.
In the rare case that you do not receive tracking information from us within 6 business days of your order, please feel free to follow up with us at firstname.lastname@example.org
We understand that you might change your mind, and we will promptly cancel your order if it has not shipped. We regret that we cannot cancel the order once it has been shipped. If your order has shipped, you will be responsible for all shipping charges. Refunds will only be issued to the original credit card that was used when placing your order.
Returns* - Excludes Damaged Goods
We hope you will be pleased with your order. However, if your order is not as you expected we will be more than happy to offer you a refund excluding the returns cost of delivery. This is on condition that the products are returned complete, in perfect condition, unused, with the original packaging and have been returned within 14 days.
*This does not apply to damaged goods. In case of damaged goods please follow our Damaged Goods Process and inform us of the damages within 24 hours of delivery.
Please contact us by email at email@example.com and one of our sales team will help you with your return.
Once we have received and inspected your item, we will issue a refund to your card or original payment method. Please note that depending on your bank, it may take an additional 5-10 business days after your credit is applied for it to appear in your account.
International Shipping Charges
We can ship abroad, at an extra cost, starting from £20.
Shipping Charges for Extended Regions
The following postcodes are considered extended, and will incur a surcharge between £9 and £45. Please contact us for the actual charge.
- Inverness (IV)
- Kilmarnock (KA)
- Kirkcaldy (KY)
- Kirkwall (KW)
- Lerwick (ZE)
- Outer Hebrides (HS)
- Paisley (PA)
- Perth (PH)
- Aberdeen (AB)
- Dundee (DD)
- Dumfries and Galloway (DG)
- Falkirk (FK)
- Isle of Wight (PO30-PO41).
- Republic of Ireland and Northern Ireland